ALPINE SKI CENTER

GUIDELINES AND SAFETY AT SARVESALTA ALPINSENTER AS

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Key Card
If you do not have a Key Card from Skidata, you must purchase this. The card price is in addition to the lift pass price. If you have a Key Card from Skidata, this electronic card can be recharged and used in multiple facilities. We have a deposit of NOK 50 on the Key Card.

Lift pass
All lift passes are personal and may not be transferred to others. Lost cards will not be replaced. In the event of loss or damage to a season pass, a new card can be recharged on the Key Card. The price of a new Key Card is NOK 100. In the event of misuse or violation of the above guidelines, or the alpine trail rules, the lift pass may be confiscated.

Weather and snow conditions
Our guests must be aware that weather and snow conditions can change quickly in the mountains. Guests are responsible for assessing the conditions based on their own skiing skills before purchasing a lift pass. If you are unsure about the weather and conditions, please contact us before purchasing a lift ticket.

RULES AT SARVESALTA ALPINE CENTER

1. It is mandatory to wear a helmet in the lift and on the slopes.
2. Everyone must take the lift all the way to the top. Jumping off the lift is NOT allowed!
3. Crossing the lift path is not allowed anywhere.
   Use the tunnel under the lift path.
4. Descent on the lift path is strictly prohibited.
5. Zigzag driving/driving out to the sides is not allowed on the lift path.
6. Both poles must be held in the outermost hand when taking the lift up.
7. Ride in pairs so that there is less queueing.
8. We have control on the descent and show respect for others on the slope.
9. We have a duty to give way to others when we approach from behind or from the side.
10. Lift tickets are personal and cannot be used by anyone other than yourself.
11. At SarvesAlta, we are always nice and accommodating to each other.
12. We have read the Alpine Safety Rules and follow them! https://alpinogfjell.no/alpinvettreglene If the rules are not followed, you will first receive one warning before the card may be confiscated for 1 week, then 1 month, and then for the season. The money will not be refunded.

GUIDELINES FOR PURCHASING AND USING LIFT PASSES

DEFINITIONS TYPES OF LIFT PASSES
Time passes, half-day passes, day passes or multi-day passes are valid during regular opening hours for the date(s) stated on the card.
Season passes are valid during regular opening hours from the facility’s opening at the beginning of the winter season until the end of the season.
Clip passes and hour passes are valid until the stamped validity date on the card.
Other types of lift passes, such as family passes, are valid during regular opening hours for the date(s) stated on the card.

USE OF LIFT PASSES
Unless otherwise stated, lift passes are personal and cannot be transferred/lent to others. Violation may result in the card being confiscated. The user must be able to prove that he or she is the rightful holder of the card. The card must be presented without being asked to at the time of inspection.
A lost lift card will only be replaced with a new card when personal data has been registered in connection with the purchase of the lift card and it can be blocked.
If you lose your season card, you can purchase a new Key Card for NOK 100,- and the season card can be recharged on a new Key Card.
Damage to the Key Card during normal use entitles you to be issued a new card.

RULES FOR ALPINE TRAFFIC IN THE SKI RESORT
Alpine skiing – including snowboarding, telemark, etc. – is associated with a certain risk. The cardholder undertakes to familiarize himself or herself with the international Alpine Code of Conduct and to act in accordance with these.

RIGHT OF CANCELLATION WHEN PURCHASING LIFT TICKET
When purchasing a lift ticket online – for example, when purchasing a lift ticket online – the Act on the Duty of Information and Right of Cancellation for Distance Selling and Sales Without Fixed Business Premises (Act of 20 June 2014 No. 27 – the Right of Cancellation Act) applies.

When purchasing a lift ticket in the online store, the buyer is responsible for familiarizing himself with the weather and snow conditions, as well as which slopes are expected to be open on the relevant day.

When selling from a fixed point of sale – for example, when selling from the ticket office in connection with the ski resort – the Right of Cancellation Act does not apply, but the general refund rules in points 4 and 5 apply.

REFUND IN THE EVENT OF OPERATIONAL INTERRUPTION, ILLNESS OR INJURY

GENERAL

In the event of a service interruption – i.e. when the lift is out of service and/or when more than 50% of the total slope offer at the time of purchase cannot be used – the cardholder is entitled to a proportional refund for the time the lift pass cannot be used. The service interruption must last at least 60 minutes and the total service interruption must be more than 1/3 of the lift pass’s validity period.

No refunds are given for the purchase of day passes, half-day passes or hourly passes.

SERVICE INTERRUPTIONS OUTSIDE THE CONTROL OF THE SKI RESORT (FORCE MAJEURE)

In the event of a service interruption outside the control of the ski resort, the refund shall be 50% of the proportional refund to which the cardholder is entitled under the previous point. This applies to operational interruptions due to, for example, weather and wind conditions, lack of snow, avalanches, lightning strikes, flooding, fire, power outages, strikes, public law prohibitions or orders, pandemics, etc. and which constitute circumstances that the facility could not reasonably be expected to take into account at the time of purchase.

It is up to the resort to document that the interruption in operations is due to such conditions and that the resort has not had the opportunity to avoid or overcome the consequences of these.

The above provision does not apply if the resort is open for more than 1/3 of the season. If the resort is closed – for example due to lack of snow – for more than 1/3 of the season’s total number of skiing days, the cardholder may claim a proportional refund for the time the season pass cannot be used. The cardholder is not entitled to the entire purchase price. Any refund claim is limited upwards to 50% of the purchase price of the lift pass regardless of the time of purchase. The refund shall correspond to 50% of the proportional share of the time the lift pass cannot be used, i.e. the value of the lift pass divided by the number of days in the season. This “day rate” is decisive for the size of the refund claim.

Any refund claims cannot be settled until after the season has ended. Until the end of the season, the resort owner may therefore reject any refund claims.

REFUND IN CASE OF ILLNESS OR INJURY
In case of illness or injury, the cardholder will be entitled to a proportional refund of the card expenses for the time the card could not be used. The injury or illness must be documented by a doctor’s certificate upon request. The lift pass must be returned as soon as possible.

SANCTIONS FOR MISUSE OF LIFT PASS OR VIOLATION OF THE ALPINE RULES

The cardholder understands that misuse of the lift pass, violation of the Alpine Rules, violation of instructions in the lift and on the slopes, skiing while intoxicated, etc. may result in confiscation/blocking of the lift pass, imposition of a surcharge/inspection fee, expulsion from the facility and/or police report. Misuse of the lift pass means, among other things, use of the wrong card (adults using a child card), another person’s card, counterfeit card, stolen card, etc.

COLLECTION AND STORAGE OF PERSONAL INFORMATION

SarvesAlta Alpinsenter AS is responsible for the processing of cardholder personal information. For more information about how we process your personal information, and what rights you have in connection with the processing, or if you wish to exercise any of your rights, please contact us by email: post@sarves.no